Frequently Asked Questions
Everything you need to know about our official apparel and collectibles.
How long does shipping take for pre-order apparel?
Pre-order items typically ship within 2-4 weeks after the official release date listed on the product page. You will receive a tracking number once your order leaves our warehouse.
What is your return policy on limited edition clothing?
We accept returns for limited edition items within 14 days of delivery, provided they are unworn, unwashed, and still have all original TOHO animation tags attached.
How can I ensure I select the correct size?
Detailed size charts in both centimeters and inches are provided on each product page. Our apparel follows standard Japanese sizing, so we recommend sizing up if you prefer a Western fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital wallets like Apple Pay and Google Pay.
Do you ship internationally?
Yes, we offer worldwide shipping to most countries via DHL and EMS. Shipping costs and import duties are calculated at checkout based on your delivery address.
Are your products officially licensed?
All items sold on the TOHO animation Store are 100% authentic, officially licensed merchandise produced under the direct supervision of the respective production committees.